Support Integrator - Control

Job Locations US-PA-Lititz
# of Openings


The Support Integrator provides technical service and support on entertainment automation systems with the highest degree of courtesy possible. The role seeks to provide fast and useful technical assistance on complex, large entertainment automation systems. Additionally, the Support Integrator travels to customer sites to troubleshoot, inspect, and maintain equipment installations. This also requires the Support Integrator to display strong customer service skills in advising the customer in technical problems and proposing solutions. This position works independently with little direct supervision.

This position works independently with little direct supervision.


  • Work with the global Support team to provide greater than 20% earnings (EBITDA)
  • Work within a global team of technical support professionals delivering best in industry support services to our clients.
  • Provide prompt, direct client service and appropriate technical support to the end user via phone, email, online and in-person during work hours as well as part of the 24/7 support system rotation
  • Produce detailed scope of works and plans for all planned maintenance, upgrades and projects including basic electrical design
  • Test, configure, and prepare equipment for use on site
  • Travel to customer sites to troubleshoot, repair, and commission automation system components, software, logic, and front end systems following best practices and safety protocols
  • Be able to travel at short notice, possibly internationally to support clients with emergency breakdowns
  • Write detailed reports on work
  • Train end users on TAIT equipment
  • Research and advise on engineering solutions throughout the department
  • Keep abreast of new system developments and communicate to department
  • Assist with documenting, developing, and testing new systems to ensure successful handoff of a project to the Support department
  • Innovate and develop new ways to achieve high levels of customer loyalty
  • Work with other team members to improve departmental efficiency in delivering support services
  • Provide in depth technical training and identify training opportunities to other team members and customers
  • Communicate with customers to fully understand their requirements and make suitable recommendations


  • At least 3 years experience working with large, complex electromechanical systems preferrably in the entertainment industry
  • Bachelors degree from accredited university or equivalent experience
  • Experience working with complex, large entertainment automation control systems
  • Knowledge and understanding of entertainment/industrial automation technology and equipment
    • Complex motion control – e.g. synchronized axes, cams, and 2D/3D motion
    • Networking and low level network troubleshooting
    • Motors – asynchronous AC, synchronous AC, and DC
    • Fluid power – hydraulic and pneumatic
    • Power circuits – distribution, protection, and control
    • Control circuits – safety and control
  • Knowledge of industrial programming languages (IEC 61131)
  • Able to read and understand electrical and mechanical schematics
  • Good aptitude for electrical and mechanical fault finding
  • Knowledge of basic functional safety requirements
  • A customer first mindset focused on efficiency, honesty, high standards, and customer satisfaction
  • A teamwork driven approach to problem solving based on openness and humility
  • An eagerness to continuously improve our services, processes, and practices
  • Able to work proactively, taking initiative where necessary and with minimum supervision


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