The IT Helpdesk Supervisor (IHS) is responsible for leading the global team of IT Support Technicians to ensure timely completion of helpdesk tickets and overall employee satisfaction. The IT Helpdesk Supervisor works with the IT Systems Administrators, Global IT Manager and Global Network Manager on ticket escalations and to provide support for ongoing projects in the organization. The IHS will manage the IT Support Technicians and be their first point of contact, provide guidance on tickets and if needed assign tickets to either System Administrators or Business Systems. The Helpdesk Manager will be responsible for the ticket lifecycle and helpdesk improvements.
The role spans across the global organization as the IT Support Technicians are in multiple offices worldwide.
Experience: 3+ Years