TAIT

Technical Trainer

Job Locations UK-Middlesex-Hampton
# of Openings
1
Category
011014 Operation- Administration

Overview

Based at Kinesys in Hampton, Middlesex and part of the TAIT Group.  We are currently looking for a Technical Trainer

 

TAIT is the Market Leader in designing, constructing and delivering world-class solutions for live experiences. Whether it’s creating awe-inspiring spectaculars, complex touring stages, theatre engineering solutions, brand activations or cruise ship installations, TAIT delivers world-class solutions for live experiences. With its proprietary entertainment automation platform, custom-made products, and creative engineering, TAIT’s cutting-edge offerings continue to advance industry standards and exceed client expectations. As a global network of over 900 employees in 14 office locations, TAIT has worked on projects in over 30 countries, all 7 continents and even outer space.  TAIT’s diverse group of clients include Taylor Swift, Cirque Du Soleil, The Metropolitan Opera House, NASA, National Geographic, Beyoncé and The Olympics.

 

We have a reputation for delivering the highest quality products with advanced functionality and ease of use. Our products allow our operators to do more and do it better.

 

You will be responsible for harnessing the collective knowledge of our products across the business and training customers, technicians, and operators to use our products to allow venues to be outstanding and audiences to be amazed. In addition to this you will at the forefront of educating the rest of Kinesys and our parent company TAIT in our products, how they work and how they are used.

Responsibilities

  • You’ll conduct technical training sessions with our customers and employees both at Kinesys and TAIT premises, as well as at customer locations globally.
  • You’ll create and develop training materials to support the delivery of the training, incorporating different learning styles e.g. presentations, worksheets, practical exercises etc
  • You’ll develop technical training courses according to the business requirements.
  • You’ll produce training schedules and classroom agendas.
  • You’ll schedule training sessions for our customers in an optimal and efficient way.
  • You’ll liaise with the Operations team to ensure the correct facilities are arranged and that attendees are catered for.
  • You’ll assess trainees’ abilities and issue certificates of satisfactory course completion where appropriate.
  • You’ll provide takeaway training resources to attendees as well as details of further training courses provided and what’s next for Kinesys.
  • You’ll create a method of gathering and collating feedback from attendees on the overall effectiveness of the training course delivery and content.
  • You’ll collate data on completed courses, attendees, absences, issues and feedback.
  • You’ll assist the Customer Support team in line with the business needs, troubleshooting and finding solutions to technical problems that may arise.

Qualifications

  • You’re a social animal and love talking to people, getting the best out of them and helping them achieve their goals. You can build rapport quickly and have a natural empathy with people.
  • You’re a very clear and clever communicator. You can see what makes people tick and communicate your message in ways that make the subject come alive.
  • You have a talent for taking technical subjects and making them accessible and easy to understand.
  • You’ve got technical zeal and are excited by how things work and the art of the possible.
  • You’re super organised and are a lover of lists. You know what needs to be done and are skilled at prioritising your workload calmly, even when under pressure.
  • You want to impress people and will go the extra mile to make people feel good about the investment they’ve spent in your training.
  • You’ve got heaps of initiative and enjoy finding solutions to problems.
  • You’re flexible and are happy to do what’s needed for the business.
  • You’re a quick learner, pick things up quickly and create documentation to harness your knowledge.
  • You take part and join in. You understand that you have a voice and enjoy collaborating with others to make things happen.
  • You are happy to travel and are comfortable teaching in new locations including in touring or theatrical environments as well as more traditional classroom formats.

Your experience and knowledge

 

  • You’ve used Kinesys, TAIT or similar automation products in the field.
  • Knowledge of various learning styles and how to adapt your training materials to cater to every style is advantageous.
  • You have excellent communication skills with an aptitude for speaking to groups.
  • You’ve got a strong working knowledge of Health and Safety best practice, with emphasis on the use of automation equipment.
  • You have a working knowledge of Microsoft Office.
  • You’ve got strong general administration skills.
  • You’ve got experience of working with customers to provide great service.
  • Proven experience as a technical trainer is advantageous, but not essential.

 

TAIT is a Group with imaginative, smart and passionate people always looking to build, grow, contribute, and make our products and customer services the best they can be. Our team members come from a range of diverse backgrounds with different skills and life experiences— we love, celebrate and fully embrace those differences and believe that employees are their best and happiest when they are empowered to be their full, authentic selves, regardless of how they identify.

Because of this, all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable laws.

 

RIGHT TO WORK IN THE UK

We do not use Recruitment Agencies and as such do not accept speculative CV’s. We will only review CVs sent in application for an advertised post. Any unsolicited CV’s received will be treated as the property of TAIT and Terms and Conditions associated with the use of such CV’s will be considered null and void.

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