TAIT

Client Services Coordinator

Job Locations US-PA-Lititz
# of Openings
2

Overview

The Client Services Role is a healthy mixture of Customer Service, Reception, Administrative Support and Office Management.  This role is responsible for creating a welcoming environment and seamless experience for all TAIT’s visitors, supporting customers with travel arrangements/local logistics, supporting client visits by securing facilities to host meetings arranging catering, as well as overseeing the “front door” and reception areas and responsibilities.  This role will also help support some members of the executive team with client specific support tasks.

Responsibilities

  • Liaise with clients coming to Lititz HQ; support reservations for hotel and travel
    • Arrange for welcome packages and other perks as needed, alongside marketing
  • Organize catering and special needs for in office meetings with clients and guests
  • Following up with clients and guests ahead of their visit to prepare them, offer assistance, and ensure they feel welcomed and expected
  • Provide polished facility tours as needed (even if not hosting, arrange qualified individuals to give tours)
  • Greet everyone who comes to HQ as a VIP and provide intuitive guidance (clients, vendors, tour staff)
  • Provide a welcome environment for guests visiting our buildings. Ensure a prompt welcome, follow sign-in and sign-out process, provide badges when needed, and provide any information necessary for a productive visit
  • Assist with general administrative duties which may include organizing and ordering lunches, special projects, and ad hoc client requests as assigned (arranging car service, hotel arrangements, etc.).
  • Develop an understanding of VIP clients, repeat clients, vendors, etc. and develop good working relationships
  • Set up reception desk to handle incoming phone calls promptly (within 3 rings), log calls for tracking and future reference inside the CRM
  • Access client information database (CRM) as needed to triage needs
  • Handle time-sensitive and confidential projects as requested or required by Executives
  • Own the stocking of Office Supplies in the Lititz, PA (Manchester) facility
  • Own the “front door” experience and layout for welcoming all visitors and ensuring an easy process for entry/signing in/waiting area
  • Work alongside Facilities Management Team to ensure the office areas and conference rooms remain tidy

Qualifications

  • High School Diploma or GED
  • 4 years relevant work experience
  • Experience in the entertainment and hospitality industries preferred

 

Ideal Traits

  • Highly developed planning and organizing skills, with the ability to anticipate and nimbly react to change
  • Superb judgment, common sense, discretion, confidentiality, and decisiveness
  • Seek direction and authority from others when and if appropriate, and achieve set goals in an efficient manner
  • Poised under pressure; unflappable with a calm approach to problems
  • Creates a positive and innovative atmosphere
  • Exercises initiative and possesses a sterling sense of accountability
  • Takes an optimistic and results-oriented approach to challenging situations.
  • Highly credible, strategic, diplomatic, and proactive.
  • Has an eye for organization and attention to detail
  • Ability to consistently operate with a sense of urgency while not losing sight of the details
  • A team player/collaborative.
  • Vested interest in the integrity of the position
  • Culturally sensitive; ability to work with diverse cultures and multi-generational teams

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