TAIT

Support Controls Engineer

Job Locations UK-London
# of Openings
1
Category
371231 Support & Service

Overview

TAIT is the Market Leader in designing, constructing and delivering world-class solutions for live experiences. Whether it’s creating awe-inspiring spectaculars, complex touring stages, theatre engineering solutions, brand activations or cruise ship installations, TAIT delivers world-class solutions for live experiences. With its proprietary entertainment automation platform, custom-made products, and creative engineering, TAIT’s cutting-edge offerings continue to advance industry standards and exceed client expectations. As a global network of over 900 employees in 14 office locations, TAIT has worked on projects in over 30 countries, all 7 continents and even outer space.

TAIT’s diverse group of clients include Taylor Swift, Cirque Du Soleil, The Metropolitan Opera House, NASA, National Geographic, Beyoncé and The Olympics.

Purpose:

 

As part of the Support department, you will be providing support to customers during breakdowns and general enquiries. Additionally, you will carry out system upgrades, modifications and inspections/maintenance. Some basic mechanical work will be included in this role.

Responsibilities

Key Responsibilities/Accountabilities:

 

 

  • Work proactively, taking the initiative where necessary and with minimum supervision.
  • Test, configure and prepare equipment for use on site.
  • Control system commissioning.
  • Specifying and planning works, including basic electrical design.
  • Control system inspections, maintenance and testing plus basic mechanical maintenance.
  • Play an active role in the support team and work with other departments to ensure the smooth running and economic success of the company and in generating new business.
  • Demonstrate continuous diplomatic effort to improve operations, streamline work processes and work cooperatively to provide excellent seamless customer service.
  • Follow TAIT QHSE ISO and Service & Support policies and procedures.
  • Make sure all final reports, documentation and tickets are kept in order and up to date, logging all work appropriately
  • Maintain, manage and share offsite backups of all client data.
  • Ensure that Support projects are planned, managed and executed in a timely, cost-effective, profitable and professional manner.
  • Provide prompt, direct client service and appropriate technical support to the end user via phone, email, online and in-person.
  • Be able to travel at short notice, possibly internationally to support clients with emergency breakdowns. Be on site within 90 minutes for London clients.
  • Available online during the daytime and when required for world and London on-call services.
  • Provide show cover as required.
  • Diagnose, review and prioritize resolution of issues and tickets reporting back to the Support Manager or Senior Support Manager promptly.
  • Train end users on TAIT equipment.

Qualifications

  • Minimum 2.1 degree in a relevant engineering discipline or equivalent vocational experience.
  • Excellent IT skills.
  • Good knowledge in PLC programming
  • Good knowledge in control theory
  • Ability to read electrical and mechanical schematics
  • Good aptitude for electrical fault finding
  • Knowledge of mechanical fault finding
  • Good knowledge of functional safety requirements
  • Knowledge of MS Office.
  • Experience in a similar field.
  • Management and leadership experience
  • Working and liaising with clients both large and small
  • End user training, presentation.

RIGHT TO WORK IN THE UK

We do not use Recruitment Agencies and as such do not accept speculative CV’s. We will only review CVs sent in application for an advertised post. Any unsolicited CV’s received will be treated as the property of TAIT and Terms and Conditions associated with the use of such CV’s will be considered null and void

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