IT Support Technician

Job Locations UK-London
# of Openings
131002 IT- Support


TAIT is the World Market Leader in designing, constructing and delivering the finest live event equipment in the world.  Whether it’s creating awe-inspiring spectaculars, complex touring stages, theatre engineering solutions, brand activations or cruise ship installations, TAIT delivers world-class solutions for live experiences. With its proprietary entertainment automation platform, custom-made products, and creative engineering, TAIT’s cutting-edge offerings continue to advance industry standards and exceed client expectations. As a global network of over 600 employees in 12 office locations, TAIT has worked on projects in over 30 countries, all 7 continents and even outer space.


Based at our Neasden Offices in London


The IT Support Technician serves as a source of technical assistance and support to the user community for data, voice, video, hardware, or software. Responds to tickets for break/fix, moving/relocating, and new setup of equipment. Requires knowledge and skills to either assist the user to fix the problem or escalate the problem to the appropriate IT resource, following department procedures. Accuracy/quality of work is a large requirement of this position; good attitude; good work ethic; good attendance record and punctuality.


Key Responsibilities/Accountabilities:


  • Highly motivated, positive, responsible, organized, quick learner and a team player.
  • Strong problem-solving and troubleshooting skills.
  • Experience troubleshooting/repairing desktop and laptop computers, as well as printers.
  • Knowledge of Microsoft Office Products.
  • Basic understanding of Microsoft Active Directory and Exchange environments.
  • Experience with computer imaging and Helpdesk ticketing software, a plus.
  • Experience installing and configuring CAD products (Autodesk, Catia, Rhino), a plus.
  • Experience with ERP software, a plus.


Duties may include, but are not limited to:

  • Triage incoming helpdesk tickets, determining urgency and assigning them to the appropriate IT resource.
  • Monitors, adds, updates and maintains IT helpdesk tickets.
  • Properly documents all ticket resolutions and follow up with all parties involved to ensure the problem was corrected to their satisfaction.
  • Monitors computer software and hardware operating status; ensure that computers, printers, and other peripherals are in operating order.
  • Performs hardware and software maintenance, when necessary.
  • Reports equipment problems or failures and provide the necessary documentation.
  • Sets up & installs new equipment which may include Desktops, Laptops, Printers, Network equipment, etc.
  • Assist users with general computer software problems/questions and escalate to the appropriate person when necessary.
  • Installs toner and clears paper jams in printers and copiers.
  • Installs and configures desktop software.
  • Communicates thoroughly and timely all pertinent information to give management as much time as possible to react to situations.
  • Uses proper phone etiquette for answering phones and interacting with customers, vendors and others.
  • Maintains a positive, proactive attitude committed towards continuous improvement of company culture and productivity.
  • Maintains a clean and organized work area.
  • Ability to perform functions of the job with minimal direction.


Other Requirements:


  • Willing to travel between UK offices when required
  • Full & Clean Driving Licence required


AA/AS Degree in Computer related field or BA/BS Degree in Computer Science or Equivalent by experience

Working IT software and hardware knowledge.

1-year relevant experience that enables the performance of all aspects of the position

Able to provide 1st line support.

Good technical aptitude with the ability to evaluate and quickly learn IT systems

Good analytical, problem-solving and troubleshooting skills

Good communication skills both written and verbal.

Able to communicate at all levels


We do not use Recruitment Agencies and as such do not accept speculative CV’s. We will only review CVs sent in application for an advertised post. Any unsolicited CV’s received will be treated as the property of TAIT and Terms and Conditions associated with the use of such CV’s will be considered null and void.


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