The IT Support Technician serves as a source of technical assistance and support to the user community for data, voice, video, hardware, or software. Responds to tickets for break/fix, moving/relocating, and new setup of equipment. Requires knowledge and skills to either assist the user to fix the problem, or escalate the problem to the appropriate IT resource, following department procedures. Accuracy/quality of work is a large requirement of this position; good attitude; good work ethic; good attendance record and punctuality.
Role and Responsibilities:
Duties may include, but are not limited to:
Job Knowledge, Skills and Abilities:
Position requires an AA/AS degree in computer related field plus 1 year relevant experience; a BA/BS degree in computer science; or the combination of education and experience that enables performance of all aspects of the position.