• IT Support Technician

    Job Locations UK-Haverhill
    # of Openings
    131002 IT- Support
  • Overview

    TAIT is the World Market Leader in designing, constructing and delivering the finest live event solutions in the world.

    Whether it’s creating awe-inspiring spectaculars, complex touring stages, theatre engineering solutions, brand activations or cruise ship installations, TAIT delivers world-class solutions for live experiences. With its proprietary entertainment automation platform, custom-made products, and creative engineering, TAIT’s cutting-edge offerings continue to advance industry standards and exceed client expectations. As a global network of over 600 employees in 12 office locations, TAIT has worked on projects in over 30 countries, all 7 continents and even outer space.

    TAIT’s diverse group of clients include Taylor Swift, Cirque Du Soleil, The Metropolitan Opera House, NASA, National Geographic, Beyoncé and The Olympics.


    The IT Support Technician serves as a source of technical assistance and support to the user community for data, voice, video, hardware, or software. Responds to tickets for break/fix, moving/relocating, and new setup of equipment. Requires knowledge and skills to either assist the user to fix the problem, or escalate the problem to the appropriate IT resource, following department procedures. Accuracy/quality of work is a large requirement of this position; good attitude; good work ethic; good attendance record and punctuality.


    Role and Responsibilities:

    Duties may include, but are not limited to:

    • Triage incoming helpdesk tickets, determining urgency and assigning them to the appropriate IT resource
    • Monitors, adds, updates and maintains IT helpdesk tickets
    • Properly documents all ticket resolutions and follow up with all parties involved to ensure the problem was corrected to their satisfaction
    • Monitors computer software and hardware operating status; ensure that computers, printers, and other peripherals are in operating order
    • Performs hardware and software maintenance, when necessary
    • Reports equipment problems or failures and provides necessary documentation
    • Sets up & installs new equipment which may include Desktops, Laptops, Printers, Network equipment, etc.
    • Assist users with general computer software problems/questions and escalate to the appropriate person when necessary
    • Installs toner and clears paper jams in printers and copiers


    Job Knowledge, Skills and Abilities:

    • Highly motivated, positive, responsible, organized, quick learner and a team player
    • Strong problem-solving and troubleshooting skills
    • Experience troubleshooting/repairing desktop and laptop computers, as well as printers
    • Knowledge of Microsoft Office Professional Products
    • Basic understanding of Microsoft Active Directory and Exchange environments
    • Experience with computer imaging and Helpdesk ticketing software, a plus
    • Experience installing and configuring CAD products (Autodesk, Catia, Rhino, a plus
    • Experience with ERP software, a plus


    Position requires an AA/AS degree in computer related field plus 1 year relevant experience; a BA/BS degree in computer science; or the combination of education and experience that enables performance of all aspects of the position.



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