The Project Manager is at the forefront of our business. As a main point of contact, Project Managers are the client advocates to ensure that what we are delivering is what we have sold. Internally, Project Managers (often, but not always working alongside an Account Manager) must translate client needs into a format that can be understood by the internal operations teams. This often starts with the first phone call, helping develop the scope of work, solutions, pricing and schedule. Project Managers must always demonstrate impeccable customer service, both internally and externally. Project Managers must also be able to speak intelligently about all aspects of our business and the services and products we provide. Most importantly, Project Managers must ensure clients receive boutique service and understand that our most important project is theirs. Working alongside other departments (and other Project Managers) is key to ensure that competing project needs are addressed and that the scope of work, goals and needs of the project are known and clearly communicated to all team members.

Client Management:

• Defining project scope, milestones, and deliverables
• Translate client needs into a scope of work
• Supervise the project development process (liaison communications to the client)
• Balance and manage budget between changes and constraints effectively
• Track and Update clients on project and cost status and handle scope changes proactively
• Ensure contract and billing processes are effectively managed 

Project Management:

• Manage project pipeline status and full lifecycle of projects
• Communicate and manage project scope to all internal constituents
• Ensure budgets are on plan and manage any deviations accordingly
• Provide clear communication of project status/changes on a regular basis to internal teams
• Understand and handle company’s exposure to risk on projects
• Build, develop, and grow any business/vendor relationships vital to the success of the project
• Schedule crew requirements for tour or installation and ensure personnel are qualified

Minimum Requirements

• Bachelor degree or related industry experience in Touring, Theatre or Entertainment
• 8+years of direct work experience in a project management role
• Technical Knowledge: mechanical and electrical systems, build for packaging assemblies, automation capabilities, design workflow, custom manufacturing practices and integration
• Experience in leading projects with an estimated value of 2m to 10m
• Epicor experience a plus