TAIT is the World Market Leader in designing, constructing and delivering the finest live event solutions in the world. Whether it’s creating awe-inspiring spectaculars, complex touring stages, theatre engineering solutions, brand activations or cruise ship installations, TAIT delivers world-class solutions for live experiences. With its proprietary entertainment automation platform, custom-made products, and creative engineering, TAIT’s cutting-edge offerings continue to advance industry standards and exceed client expectations. As a global network of over 600 employees in 12 office locations, TAIT has worked on projects in over 30 countries, all 7 continents and even outer space. TAIT’s diverse group of clients include Taylor Swift, Cirque Du Soleil, The Metropolitan Opera House, NASA, National Geographic, Beyoncé and The Olympics.
If you are a peoples person who enjoys the exciting fast-paced environment of the entertainment industry, then this is the position for you.
The Support Manager role is key within the Support team, which acts as the external face, and internal hub for project delivery by the Support business around the globe. To carry out the Support Manager role effectively you will need to manage and work closely with our clients to ensure their requirements and expectations are met, and with the leadership of internal teams to ensure that all deliverables are realised and that the right solution is delivered on time and within budget.
You will be responsible for the correct cost and budget of projects, and for following up and keeping track of cash flow, changes and discrepancies for ongoing projects. This will require a good understanding of budget control and IT skills, as well as creative problem-solving skills and the ability to work well under pressure.
The right person will need to keep track of, and visit all project sites, so a certain amount of travel will be a necessity. They will also need good communication and negotiation skills and be able to organise, plan and time manage effectively to achieve these goals.
Keeping track of, and maintaining a high level of customer satisfaction, service level agreement compliance and support team reviews will also be part of your role.
We are looking for someone with a Degree or equivalent experience with at least 5 years good working knowledge of the business and entertainment industry.