TAIT Towers

  • Technical Author

    Job Locations UK-London
    # of Openings
    1
    Category
    071304 Design- Mechanical
    Shift
    Main
  • Overview

    Your role will be dedicated to the development, maintenance, and support of technical information products. You will originate, revise, and/or support information products that span the many different environments that TAIT provides for. As a technical author, you'll establish an understanding of the product or applications and then design and write documentation to explain it to users. This specific role is integral to producing a consistent voice and brand across all documentation whilst also ensuring that every level and type of employee or consumer can understand and utilize the informational products we provide.

    Responsibilities

    • Researching, verifying and gathering information required - both internal and external.
    • Attending planning and briefing meetings.
    • Collaborating with developers, colleagues and managers to clarify any technical matters and resolve any technical issues.
    • Liaising with colleagues to benefit from the vast span of knowledge we have within our departments and using this to enhance the content of the documentation.
    • Working with the marketing department to clarify on branding, abiding by branding guidelines and working with printer/service providers to create a high-quality product.
    • Working with translators when required to ensure every employee or customer base has the relevant technical information they require.
    • Using/experimenting with the product or system in question to get an in depth understanding of the technology and the documentation which needs to be prepared.
    • Gather and analyse the information needs of the users in question and organise information according to their needs.
    • Commission, coordinate and prepare illustrations.
    • Working on multiple projects simultaneously and good time management of own diary.
    • Creating efficient work schedules dependant on job in question, working to deadlines.
    • Marketing and publicising product services and skills to potential clients when required.
    • Keeping up to date with developments within the industry and adapting documentation to any relevant changes or advances.
    • Creation of clear, concise, visually attractive and easy to understand material and testing this with users.
    • Producing indexes and catalogues.
    • Proofreading documentation before submission to Senior Management.

    Qualifications

    • A good all-round general education;
    • Excellent writing skills, good grammar and vocabulary.
    • Knowledge of technical writing terminology and procedure.
    • Minimum of 2 years technical writer/author experience;
    • Computer literate;
    • Confident in Microsoft office package.
    • Confidence to work independently or as part of a team.
    • Enquiring mind/inquisitive nature with attention to detail.
    • Excellent communication, organisational, and teamwork skills.
    • Willingness to travel often and work in diverse environments.
    • Familiarity with electrical schematics and mechanical drawings.
    • Must be eligible to work in the UK.

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