Tait Towers is a world leader in innovative design and manufacturing of quality staging and scenery for the live entertainment industry. We specialize in Staging, Automated Rigging and Control for concert touring, permanent install and spectaculars. Please visit us at www.taittowers.com for more information.
The (1st Line) Helpdesk Technician serves as a source of technical assistance and support to the user community for data, voice, video, hardware, or software. Responds to tickets for break/fix, moving/relocating, and new setup of equipment. Requires knowledge and skills to either assist the user to fix the problem, or escalate the problem to the appropriate IT resource, following department procedures. Accuracy/quality of work is a large requirement of this position; good attitude; good work ethic; good attendance record and punctuality.
Job Knowledge, Skills and Abilities:
Role and Responsibilities:
Duties may include, but are not limited to:
Position requires an AA/AS degree in computer related field plus 1 year relevant experience; a BA/BS degree in computer science; or the combination of education and experience that enables performance of all aspects of the position.