The Customer Support Technician is a client-facing position to log and troubleshoot/manage-to-completion (using the Tait Towers CRM system) in-bound customer requests via phone, Email and eService from customers around the world. This can be a Full or Part-time position as assigned by the Support & Service leadership based on the needs of the business. The position is based in Lititz, PA (but other Tait offices and geographies will be considered).
The position does not typically travel, although domestic and international travel could occur during periods of high activity. As the Contact Center operates 24X7, the position will be scheduled up to five (5) days per week on one of the following shifts, with a possibility of split-shifts as well;
POSITION OUTCOMES: (What must get done and how will we measure success)
Essential Duties and Responsibilities*:
Education and Experience:
General / Environmental Conditions
*And other duties as assigned by TAIT Towers Integration Support & Services leadership