TAIT Towers

Support Engineer

Job Locations UK-London
# of Openings
071305 Design- Product Engineering


As part of the Support department you will be providing support to customers during breakdowns and in the case of general enquiries.  Additionally you will carry out system upgrades, modifications and inspections/maintenance.  Some basic mechanical work will be included with this role.


  • Log all work and enquiries on the Helpdesk System and keep records up to date;
  • Responding to customer enquiries;
  • Preparing equipment for site;
  • Assisting with specifying and planning of works including basic electrical design;
  • Compiling final customer reports;
  • System inspections/maintenance and testing plus basic mechanical maintenance;
  • Control system commissioning;
  • Project Management of certain tasks;
  • Play an active role in the support team, and work with other departments to ensure the smooth running and economical success of the company;
  • Work proactively, taking the initiative where necessary and with minimum supervision;
  • Adhere to defined deadlines and schedules, whilst remaining within budgetary constraints;
  • Liaise directly with customers and clients ensuring excellent customer satisfaction;
  • Assist in generating new business for the company;
  • Resolve any issues arising with colleagues in a professional manner; and
  • Ensure health and safety policies are adhered to.


Person Specification:




Educational Attainment

Minimum 2.1 degree in a relevant engineering discipline or equivalent vocational experience.

A good all-round general education.


Knowledge Required

PLC programming;

Control theory;

Electrical theory and safety; and

Understanding of mechanical systems.


Siemens Step7, Simotion & WinCC;

TAIT Navigator control system;

Network configuration; Fieldbus communications; and

Functional safety.

Experience Required

Working as part of a team;

Working on your own;

System fault finding;

Working with clients;

Project Management; and

Site Inspections.


Design or commissioning of industrial motion control systems, especially using Siemens, Control Techniques and Beckhoff technologies; andWorking in the entertainment industry.

General Intelligence

Proficient in Microsoft Windows and Office.


Skills and Aptitudes Required

Excellent communication skills;

Good organisation and time management skills;

Excellent eye for detail;

Proven manual dexterity; and

Problem solving and fault finding skills.

Flexible attitude to work; and

Mechanical maintenance.




Theatre; and



Personal Qualities Required


Hard working; and

An enquiring mind.



Right to work in the UK.

Current UK driving licence.



Please note that this is not a comprehensive list of your role and responsibilities and may be subject to change when required.


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